Please read through the terms and conditions prior to purchase of products:

  1. We do not accept returns EXCEPT for damages caused by our faulty such as damaged by more than 70% at the time of purchase and there is no positive result gained after consuming CoolHijab.
  2. All business transaction is in Malaysia currency – Ringgit Malaysia or US Dollar for foreign buyer.
  3. If you choose to do online purchases, please ensure to furnish complete detail of purchaser; your name, address, postcode and quantity to be bought. The company will not be responsible for mistakes made due to your own faulty in filling the order form
  4. Please enclose proof of payment together with the order form or you can choose to send it to us via Whatsapp. This is to ensure the smoothness of the purchase to delivery process. Purchase detail will be validated within 24 hours. Shall there is no response received, please contact the Agent that you work with.
  5. We practice no refund and cancellation policy
  6. We will ensure that all items are in order prior to sending it off to the consumer. The company will not be liable for any damages happens in transit caused by the Courier Service Provider.
  7. We need 1 to 3 working days to process your order (3 to 5 working days for Sabah and Sarawak). Shall orders are made on weekend, order will only be processed on the next working day. We will strive to ensure your order are being processed on timely basis. This term is only applicable for order made within Malaysia.
  8. Shall in any event, the items are out of stock after payment has been made, the company has the right to let you choose either to:
    • Patiently wait for restock of items as it may take a few days.
    • We will refund your money shall agreed/requested by the consumer to maintain our credibility and integrity as the agent.
  9. Please ensure the accuracy of the address given. Shall there is no person to accept the parcel at the point of delivery, please arrange to redeem your parcel at the nearest Courier Service Centre.
  10. Shall there is any balance of money to be returned, we will deposit the money through account transfer OR enclose it in the parcel OR any other possible method to be agreed upon.
  11. For purchase through Cash on Delivery terms, appointment should be made 24 hours prior to delivery time to avoid any possible problems

 

The Company has the absolute liberty to amend the Terms and Conditions without informing the consumer. The consumer should re-check the terms and conditions from time to time in which you think is appropriate.